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Emotional intelligence is the ability to manage and use your emotions in positive and constructive ways. When it comes to satisfaction and success at work, emotional intelligence matters just as much as intellectual ability. Emotional intelligence is about communicating with others in ways that draw people to you, overcome differences, repair wounded feelings, and defuse tension and stress.

Emotional intelligence in the workplace has four major components:

  • Self-awareness – The ability to recognize your emotions and their impact while using gut feelings to guide your  decisions.
  • Self-management – The ability to control your emotions and behavior and adapt to changing circumstances.
  • Social awareness – The ability to sense, understand, and react to other's emotions and feel comfortable              socially.
  • Relationship management – The ability to inspire, influence, and connect to others and manage conflict.
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